Shipping and Customer Service

Shipping Fees?

No! All aminoexpert products are delivered free of charge, directly to your home. No minimum purchase value. No "if" and "when". Everytime, always!

 

Delivery

We ship your aminoexpert products free of charge to the following countries:

  • United Kingdom and Ireland
  • Sweden, Norway, Finnland, Denmark
  • Netherlands, Luxembourg, Belgium
  • France
  • Spain, Portugal
  • Italy
  • Croatia
  • Switzerland, Liechtenstein
  • Germany
  • Austria

Shipping and Customer Service

We cooperate with a specialised logistics partner in Germany (Saarbrücken). We are packing the parcels for our customers throughout Europe five days a week, from Monday to Friday (except for public holidays).

We rely on shipping services of DPD, because this has proven to be the most reliable, quickest and convenient way.

All products are sent in a neutral package. Your privacy is fully protected and you can even receive your order at your work place.

Within Germany we also send to Deutsche Post packaging station ("Packstationen"). Your order must be paid in advance (credit card, Paypal).

 

What happens after you have placed your order?

1) Immediately after your order we will send you an order confirmation via E-Mail. Please check your shipping information again! In case of discrepansies, please contact us immediately!

2) You will receive a second E-Mail that ist confirming that your parcel is on its way. This E-Mail contains a tracking code that enables you to see the shipping progress. Expect this at the end of the next working day at the latest.

 

Returning Goods / Order Cancellation

Innovamed Ltd. and aminoexpert products are known for superior quality nutritional supplements. In case that you should not be satisfied or have ordered erroneaously, you can cancel your purchase within 14 days after receiving the products. You can find the return policy and your rights here.

Please be aware that only unused products and undamaged packages can be returned. You must pay the postage for the returned parcel.

Please send the products, well packaged and protected, back to our logistics centre:

Innovamed Ltd. c/o O.E.M GmbH

Heinrich-Barth-Str. 15

DE-66115 Saarbrücken

Germany

 

Please help us improving the quality of our logistics and webshop by telling us the reason for returning the products.